List Of Subject For Industry Training

Kop Dari Travel yang memberi Training

List Of Subject

Name                              : ……….

Number of Student      : ……….

School                            : ……….

No. Subjects Point Marks
01 Communicate On the Telephone 100 A
02 Receive and Process Reservation By Phone 97 A
03 Receive and Process Reservation Face to Face 95 A
04 Ticketing & Tariff 95 A
05 Operate a Computer Reservation System (CRS) 99 A
06 Handling Complaint Of Customer 98 A
07 Follow Health, Safety and Security Procedure 95 A
08 Discipline 96 A
09 Absent 95 A
10 Friendly 98 A
Total 98 A

Range Of Grade

A/ 90-100        : Excellent

B/ 80-89          : Very Good

C/ 70-79          : Good

D/ 60-69          : Fair

Makassar, …Dec, 2009

Manager Operational